Let’s address one thing right off the hop: just because EVs don’t need oil changes doesn’t mean they don’t need service. In fact, when it comes to preventative maintenance, EVs present new opportunities for shops that know where to look. As more customers roll in with electric vehicles, shops and service advisors need to shift the conversation from “what’s no longer needed” to “what is needed now.”
EVs are still vehicles with moving parts, wear items, and plenty of things that can fail if neglected. The trick is identifying the new value points and educating both staff and customers on what preventative maintenance really looks like in this new electric era.
EV Maintenance Isn’t Zero Maintenance
There’s a common customer perception that EVs are nearly maintenance-free. And to be fair, they do dodge a few classic service items like spark plugs, timing belts, and transmission fluid. But EVs are by no means set-it-and-forget-it.
In many ways, the maintenance approach just shifts from mechanical upkeep to electrical health. Components like high-voltage batteries, power electronics, cooling systems, and even tires and brakes take center stage. For service departments, this means opportunity, especially if you can communicate the value of preventative checks that protect performance, range, and long-term reliability.
1. Battery Health Monitoring: Call it Heart Health
The high-voltage battery is the heart of any EV, and it’s also the most expensive part to replace. That makes battery health monitoring not only smart for the customer, but a rather lucrative service opportunity for the shop.
Dealerships and repair shops can offer regular battery state-of-health checks as part of scheduled maintenance. This includes measuring:
- State of charge (SoC) – How much energy is currently available.
- State of health (SoH) – Overall condition and capacity of the battery versus when it was new.
- Cell balance – Variations between battery modules or cells that may indicate internal degradation.
- Thermal regulation issues – A battery that runs too hot or cold can degrade prematurely.
Offering battery diagnostics proactively rather than waiting for range complaints builds trust and opens the door for early detection and corrective action, before warranty or resale value takes a hit.
Present these diagnostics like you would a multi-point inspection. Frame it as a ‘battery wellness check’ that protects against surprise range loss or reduced charging speed.
2. Thermal System Maintenance: Cooling Matters
EV batteries generate heat during both charging and discharge. And unlike a traditional radiator in a gas car, the cooling system for an EV often spans the battery pack, inverter, onboard charger, and motor.
Over time, coolant can degrade, filters can clog, and electric pumps can wear out. Performing fluid exchanges, flushing out corrosion and buildup, checking coolant strength, and verifying the pump works well should be on the maintenance menu at regular intervals.
Not only does this help prevent battery overheating and capacity loss, but it also ensures consistent performance during extreme weather. Service advisors can position it as a way to protect your range in summer and winter.
3. Brake Service: Regenerative Systems Still Need Pads
EVs rely on regenerative braking to slow down and recapture energy. But that doesn’t mean the friction brakes get a free pass.
In fact, one of the quirks of EV brake systems is that the pads can glaze or corrode from underuse. Add in extra vehicle weight from the battery, and you’ve got a system that still needs routine inspections, rotor cleaning or resurfacing, and pad replacement.
Also, brake fluid doesn’t know it’s in an EV. It still attracts moisture, breaks down, and requires flushing per OEM guidelines.
Shops can offer brake system inspections that include checking the pads and rotors, the brake fluid condition and moisture content, and inspecting the caliper and parking brake movement. All of these are high-value touchpoints that offer peace of mind.
4. Tire Wear and Alignment: Torque Isn’t Free
Instant torque is fun, but it’s also tough on tires. EVs tend to wear rubber faster than their gas counterparts, especially on performance models or cars with rear-heavy weight bias.
This makes tire rotations, alignments, and balance checks more important than ever. And thanks to heavier curb weights, proper inflation is crucial for tire life and even getting the most range.
Service departments can bundle tire maintenance into regular intervals or even create EV-specific inspection packages that include tread depth, wear pattern, and alignment.
Consider including road force balancing or recommending EV-rated tires to add more revenue potential.
5. Cabin Air Filter and HVAC System: Comfort and Efficiency
Cabin air filters might seem minor, but they’re an easy upsell and matter more in EVs than you might think. It’s because EVs often rely on electric heat pumps or resistive heaters instead of engine heat, and that makes clean airflow more critical to cabin comfort and energy usage.
A dirty filter can make the system work harder and reduce range. Inspecting and replacing the cabin air filter at regular intervals is a low-effort, high-value touchpoint. Same goes for checking HVAC function, blower speeds, and system response times.
It’s an added bonus if your shop has ozone treatment or A/C refresher services available. These are easy ways to keep the cabin fresh without big costs.
6. Software and Firmware Updates: The Digital Oil Change
Modern EVs are rolling computers, and battery management, motor control, and infotainment rely on up-to-date software. OTA updates may handle some of this, but many brands still require in-shop firmware installations. And when vehicles are off warranty, these updates are a customer-pay item.
As a preventative measure, check for service bulletins or firmware updates during scheduled visits. Advising a customer that their vehicle has an outdated battery management software update is a great way to show value and potentially fix an issue before it manifests as a complaint.
You can even market this as a “Digital Tune-Up.”
Building a New Service Culture Around EVs
To make preventative EV maintenance a success story, shops need to reframe the service conversation. Create EV-specific inspection packages, train advisors to highlight value-added services like battery health checks, and integrate Midtronics diagnostic tools into your workflow.
Service managers can lead the charge by:
- Building maintenance menus tailored to EV models
- Equipping techs with the right diagnostic and safety tools
- Training advisors to communicate value beyond oil changes
- Tracking customer data to recommend services before issues arise
The goal? Make EV ownership feel supported, not sidelined.
There’s Money in Maintenance
EVs may not bring in the same service dollars as ICE vehicles on paper, but smart shops know where the real value lies. With high-ticket components like batteries, unique wear patterns, and the need for regular system diagnostics, preventative maintenance can still drive profitability if you position it right.
And when customers know you’re looking out for range, safety, and long-term reliability, they’re more likely to stay loyal.
Preventative maintenance on EVs isn’t disappearing. It’s just evolving. And that evolution brings new ways to serve, new reasons for customers to return, and new ways to keep your service department thriving in the electric future.
