Electric vehicles present new challenges in the collision repair world. Unlike conventional cars, the presence of high-voltage batteries and their electronic systems means everyone involved, from first responders to tow operators, technicians, and insurance adjusters,...
Nobody gets excited about warranties. But when a customer’s 12-volt battery dies unexpectedly, they suddenly want to know exactly what’s covered, how much they owe (if anything), and whether they’re being treated fairly. As service advisors and managers, you’re often...
Let’s address one thing right off the hop: just because EVs don’t need oil changes doesn’t mean they don’t need service. In fact, when it comes to preventative maintenance, EVs present new opportunities for shops that know where to look. As more customers roll in with...
Picture this: a customer arrives to pick up their freshly serviced vehicle. The paperwork is complete, the vehicle looks great, and everything seems perfect. Then they sit down, turn the key or push the start button, and nothing happens. Dead battery. In an instant,...
To thrive in today’s competitive auto service industry, marketing battery services requires more than just traditional promo strategies like bus benches and digital reader boards. It demands building trust with your customers, whether they’re regulars at your...