Every service advisor has heard it. You present the battery test results, explain that the battery is testing weak or failing, and recommend a replacement. The customer pauses, looks at you, and says some version of the same thing: “But my car starts fine.” Sometimes...
It’s a scenario you’ve seen many times before: a customer brings in their vehicle complaining it won’t start. You grab your jumper pack, get it fired up, and send them on their way with a recommendation to replace the battery. Two weeks later, they’re back. Same...
Electric vehicles roll into service departments for all sorts of reasons including software glitches, dead 12-volt batteries, collision repairs, and high-voltage concerns. But before any of that work begins, many EVs take a detour to a tow operator’s flatbed. And...
Electric vehicles present new challenges in the collision repair world. Unlike conventional cars, the presence of high-voltage batteries and their electronic systems means everyone involved, from first responders to tow operators, technicians, and insurance adjusters,...
Nobody gets excited about warranties. But when a customer’s 12-volt battery dies unexpectedly, they suddenly want to know exactly what’s covered, how much they owe (if anything), and whether they’re being treated fairly. As service advisors and managers, you’re often...