When a customer brings in a battery concern and the battery didn’t come from your shop, the right move is to test it, print the result, and advise them based on what the data shows. Where they bought it is irrelevant to that process. Shops that make it relevant create...
The vehicles, procedures, and industry guidance that EV safety training covers are all moving targets, and training that was accurate two or three years ago may already have gaps that the current vehicle population is exposing. High-voltage architectures are changing,...
The most consistent point of contact most drivers have with a professional service facility is often a quick lube visit, which makes it the single best opportunity to catch a battery problem before it becomes a roadside failure. The oil change customer who declines a...
Every service advisor has heard it. You present the battery test results, explain that the battery is testing weak or failing, and recommend a replacement. The customer pauses, looks at you, and says some version of the same thing: “But my car starts fine.” Key...
It’s a scenario you’ve seen many times before: a customer brings in their vehicle complaining it won’t start. You grab your jumper pack, get it fired up, and send them on their way with a recommendation to replace the battery. Two weeks later, they’re back. Same...