It’s a scenario you’ve seen many times before: a customer brings in their vehicle complaining it won’t start. You grab your jumper pack, get it fired up, and send them on their way with a recommendation to replace the battery. Two weeks later, they’re back. Same...
Electric vehicles roll into service departments for all sorts of reasons including software glitches, dead 12-volt batteries, collision repairs, and high-voltage concerns. But before any of that work begins, many EVs take a detour to a tow operator’s flatbed. And...
Electric vehicles present new challenges in the collision repair world. Unlike conventional cars, the presence of high-voltage batteries and their electronic systems means everyone involved, from first responders to tow operators, technicians, and insurance adjusters,...
Nobody gets excited about warranties. But when a customer’s 12-volt battery dies unexpectedly, they suddenly want to know exactly what’s covered, how much they owe (if anything), and whether they’re being treated fairly. As service advisors and managers, you’re often...
Let’s address one thing right off the hop: just because EVs don’t need oil changes doesn’t mean they don’t need service. In fact, when it comes to preventative maintenance, EVs present new opportunities for shops that know where to look. As more customers roll in with...