by jason | Jul 14, 2025 | Servicing and Repairs
Nobody gets excited about warranties. But when a customer’s 12-volt battery dies unexpectedly, they suddenly want to know exactly what’s covered, how much they owe (if anything), and whether they’re being treated fairly. As service advisors and managers, you’re often...
by jason | Jun 26, 2025 | EV Battery, Servicing and Repairs
Let’s address one thing right off the hop: just because EVs don’t need oil changes doesn’t mean they don’t need service. In fact, when it comes to preventative maintenance, EVs present new opportunities for shops that know where to look. As more customers roll in with...
by jason | Jun 20, 2025 | EV Battery
Electric vehicles are becoming more common in service bays, trade-in lanes, and used car inventories. With that comes a wave of new questions, and when a customer complains of lost range or when a used EV arrives with a battery past its prime, is there something that...
by jason | May 30, 2025 | Battery101
When most people think about battery problems, they picture a cold winter morning. But in reality, it’s the summer heat that silently does the most damage. High temperatures accelerate internal battery degradation, shorten lifespan, and increase the risk of failure,...
by jason | May 30, 2025 | Battery Technology
Not all batteries are created equal. When a vehicle rolls into your service bay, understanding the right battery for the job is crucial. A customer with a marine vessel, an RV, or a traditional passenger vehicle needs the right power source to meet their specific...
by jason | May 30, 2025 | EV Battery
Highways are filling up with more EVs, charging networks are expanding, and manufacturers are pushing the limits of what battery technology can achieve. At the heart of this movement is lithium-ion, the battery technology that continues to lead the way. Despite...
by jason | May 30, 2025 | Servicing and Repairs
Picture this: a customer arrives to pick up their freshly serviced vehicle. The paperwork is complete, the vehicle looks great, and everything seems perfect. Then they sit down, turn the key or push the start button, and nothing happens. Dead battery. In an instant,...
by jason | May 23, 2025 | Battery Testing and Diagnosis
A car rolls into your service bay for a simple no-start issue. You pop the hood, run a battery test, the voltage is low, and the battery is flagged for replacement. Another quick job, right? But what if this simple battery test is actually the start of a much bigger...
by jason | May 9, 2025 | EV Battery
Imagine a customer walks into your dealership, ready to trade in their electric vehicle. It looks great, drives well, and the mileage is reasonable. But when the appraiser comes back with a number, the customer is shocked. The offer is far lower than expected. Why? It...
by jason | May 1, 2025 | Battery Testing and Diagnosis
There’s nothing like the frustration of a no-start situation. Whether it’s in your customer’s driveway or a service bay that plugs up a technician’s profitability, a dead battery can throw off everyone’s schedule. Your ability to spot battery trouble early can mean...
